Karmaloop Orders FAQ
How can I check on the status of my order?
To check the status of your Karmaloop order, click on the 'Account' button at the top of any Karmaloop page. Login using your username and password and click the 'Order Status' button to view the current status of your order. Alternatively, view your account history page at this link. If you do not have an account set up, contact Karmaloop customer service with your Invoice ID number.
How long will my order take to be shipped?
Orders are shipped in the order that they are received. Domestic packages should be received by you from about 4 to 7 business days after they are shipped. International orders may take longer. If you would like to check the status of your order, follow the directions above.
How is my order shipped?
As of 11/24/2008, all continental US orders are shipped using UPS. International orders are shipped by DHL. To view shipping cost estimates and tracking information, please visit their official websites: UPS and DHL
Please allow 4-7 business days when using ground shipping.
Express shipping options are also available, at an extra charge, for Next Afternoon or 2nd Business Day deliveries.
Please allow 1-3 weeks for delivery to PO Boxes or APO's which are shipped by USPS.
Drop-shipped items will be shipped according to their manufacturer's preference.
How do I track my shipped order?
Once your order has been shipped, you will receive a tracking number via a shipping confirmation email. You will be able to use that tracking number to track your package at the UPS website. Tracking can also be checked by phone: 1-800-PICK-UPS (US customers), 1-800-782-7892 (International customers). Please allow up to 24 hours for a tracking number to be registered in the UPS system.
Why has my order been canceled?
Duplicate orders may be canceled to make sure you are not charged twice. Often, important emails needed to verify your information will be sent to you. If you do not respond in a timely fashion, your order may be canceled. If you have a canceled order and have questions, please contact customer service with your Name and Invoice ID.
What do I do if I receive a damaged item?
We understand this is a huge disappointment and apologize for the damaged items. The items will be exchanged once you complete the following procedure:
Create a Return Authorization Number and send the items back to Karmaloop. You can find directions for a creating a Return Authorization Number by viewing the returns page.
Make sure to request an exchange, not a return for refund. Select 'Defective' as the reason for the return.
Karmaloop will refund you any return shipping charges you pay for shipping the defective or mistaken items back. Fax or email Karmaloop customer service a copy of your shipping receipts for reimbursement.
When you have completed adding items into your cart, click the 'Shopping Cart' button at the top of the page.
If you are satisfied with the contents of your cart, click the 'Proceed to Checkout' button to begin the checkout process.
Sign-in or create a new Karmaloop account. Enter your shipping address and choose the desired shipping method. Click the button at the bottom to proceed to the next step.
Enter a Karmaloop coupon code into the 'Promo Code' box, and AE17358 into the 'Rep Code' box for an extra 1% off. Enter your payment method and enter any gift certificates you may have.
Check to see that the appropriate Karmaloop coupons were applied to your order, and finish checking out.
